General

How do I access email?

Access your email with our easy-to-use webmail or any POP3 email client such as Outlook, Outlook Express, or Netscape Messenger. Settings for a POP3 email client are as follows:

How do I access my account information online?

To access your account information online you will need to know the main username and password on your account. This may or may not be the same as your email address. Click here to access your account information.

Need help? Call our friendly technicians at (601) 500-7501.

Why am I getting SPAM email?

An individual or group may obtain your email address in many different ways (newsletter, product purchase, virus, etc.). Once your address is obtained, you may receive one or many unsolicited emails usually advertising a product or service.

Integrity Online has a 16 level customized email filter for your protection. Your email account is set at the default setting of 8. If you are receiving SPAM, you may consider lowering your setting. Click here to access your email filter settings. The lowest setting will only allow email from people you have specifically listed. In some cases, it may be advisable to change your email address.

Remember:

• Keep a separate address for use when giving your email to commercial entities or subscribing to newsletters.
• Install an anti-virus program such as McAfee VirusScan.

How do I add an email address?

Due to a change in our services, you should call (601) 500-7501 in order to add any new e-mail addresses.

Can you help with Outlook Express?

• Open Outlook Express.
• Click on Tools and then Accounts.
• Click on Add and then Mail.
• Enter your name or nickname. Click Next.
• Enter your integrity.com email address. Click Next.
• Choose POP3 from the drop down window.
• Enter pop.integrity.com as your incoming mail server name.
• Enter mail.integrity.com as your outgoing mail server name. Click next.
• Enter your email address without the @integrity.com on the end as the account name.
• Enter your password. Check "remember password". Click Next.
• Click Finish.
• If you get an Import Wizard choose "do not import now" and click Next then Finish.
• Click Close.

I'm getting "Page cannot be displayed." Help!

• Open up the Control Panel (Start button = => Settings = => Control Panel)
• Double click the "Internet Options" or "Internet" icon, this will bring up the properties for Internet Explorer
• Click the Connections tab**
• Highlight your Integrity Online connection by clicking once (the connection you use should have "Default" next to it), then click the Settings button
• "Use a proxy server" should be the only box checked on this screen
• Click the"Advanced" button in the Proxy Server section of the screen
• Verify that proxy.integrity.com is entered in the first field next to HTTP
• Make sure 80 is in the "Port" column
• Now click OK button twice to exit

Does your service work with Macintosh?

Yes, our dial-up service will work with Macintosh, but you will need to call us to walk you through the setup. Call (601) 500-7501.

Our "Everyware" filtering software is not compatible with Macintosh; however, if you have a public static IP address or range and 5 or more workstations, you might consider our Commercial Filter Product. Again, give us a call at (601) 500-7501.

Why does Outlook Express disconnect when I send/receive mail?

• Open Outlook Express
• Click on Tools
• choose Options
• Click on the Connection tab
• Make sure the 'Hang up after sending and receiving' option is NOT checked.

Why won't Outlook Express open my attachments?

• Open Outlook Express
• Choose Options from Outlook Express' Tools menu.
• Click the Security Tab.
• Click to remove the checkmark by the option called, "Do not allow attachments to be saved or opened that could potentially be a virus."
• Click the OK button.
• Close and restart Outlook Express, if necessary.

Help! I'm receiving text ads or filthy messages that require me to click Ok to remove

There is a service that runs by default on Windows 2000 or Windows XP machines that can allow these type of messages to appear. Below are instructions for disabling the service.

• Click on Start
• Choose Settings
• Choose Control Panel
• Open Administrative Tools
• Open Services
• Find the Messenger service
• Right Click on the Messenger service and choose properties
• Change the Startup Type to Manual
• Click Ok
• Right Click on the Messenger service and choose stop